Shipping Policy

We work hard to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Estimated delivery times after processing are:

• United States: 2–6 business days

• Canada: 3–7 business days

Delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, holidays, or other circumstances outside our control.

Shipping Rates

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website or at checkout.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Please allow some time for the carrier's tracking system to update after your shipping confirmation is sent.

If you do not receive your tracking email, please check your spam or promotions folder.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at support@doctorpetlabs.com.

We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered the fulfillment process.

Doctor Pet Labs is not responsible for delivery problems caused by incorrect or incomplete address information provided during checkout.

Lost or Delayed Packages

If your package appears delayed, please first check the tracking information provided by the carrier.

If tracking shows the package as delivered but you have not received it, please allow up to 2 business days, as carriers may occasionally update delivery status before the package is physically delivered.

If you are still unable to locate your package, contact us at support@doctorpetlabs.com with your order number and we will assist you.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at support@doctorpetlabs.com.

Please include:

• Your order number

• Photos of the damaged product

• Photos of the shipping packaging, where applicable

We will review the issue and work with you toward an appropriate resolution.

Contact Us

For questions regarding shipping or delivery, please contact:

Doctor Pet Labs
Email: support@doctorpetlabs.com