Returns

Returns

Doctor Pet Labs offers a 30-day return policy.

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must generally be unused, unopened, and in its original packaging. Proof of purchase may also be required.

For health, hygiene, and safety reasons, opened or used nutritional supplements and pet wellness products may not be eligible for return unless the product arrived damaged or defective.

How to Request a Return

Please email us before sending any product back:

support@doctorpetlabs.com

Include your:

  • Order number

  • Name

  • Reason for the return

If your return is approved, we will provide return instructions.

Please do not send products back without first receiving return authorization.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@doctorpetlabs.com.

Include your order number and photos of the product and packaging where applicable.

Refunds

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for your refund to be processed. Your bank or credit card provider may require additional processing time.

For questions about returns or refunds, contact:

support@doctorpetlabs.com

Why Choose Us

Fast & Free Shipping

Get your orders delivered quickly with our reliable shipping service.

24/7 Customer Support

Our dedicated team is here to help you anytime, day or night.

60-Day Money Back

Not satisfied? Get a full refund within 30 days, no questions asked.

Returns & Refunds

We want you and your pet to feel confident with every purchase. If something isn’t right, we’re here to help.

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Our Return Policy

We accept returns within 60 days of delivery.

To be eligible for a return:

  • The request must be made within 60 days of delivery
  • Proof of purchase is required

Once your return is approved, you’ll receive instructions on how to send the item back.

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Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

  • Approved refunds will be issued to the original payment method
  • Refunds typically process within 5–10 business days, depending on your bank or payment provider

Shipping fees are non-refundable.

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Pet Friendly

If your pet refuses the product or you have concerns, please reach out to us, we’re happy to help troubleshoot or answer questions.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery.

Include:

  • Your order number
  • A photo of the issue

We’ll make it right as quickly as possible.

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Exchanges

We do not offer direct exchanges. If you’d like a different product, please place a new order once your return has been approved.

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How to Start a Return

To request a return or report an issue, contact us at:

📧 info@doctorpetlabs.com

Please include your order number so we can assist you faster.

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